CIOStory: You Shouldn’t Need to Manage Your Managed Service Providers!
Nick Ilitch, VP Product at Secure-24 shares insight in a CIOStory article, on how Managed Service Providers (MSPs) should focus on providing superior service and client satisfaction. Clients should not have to manage their Managed Service Providers. Too often we hear from prospective clients the woes of their Managed Service Provider and the lack of service quality which is driving them to seek a better solution.
Read the full CIOStory article.