IT Service Management
Transform and Accelerate Service Management
Today’s enterprises are faced with delivering innovative business solutions – with constrained budgets and limited resources. While users demand higher levels of service, simple processes, faster response times and continual availability, enterprises must shift from an infrastructure-centric to a service-centric enterprise.
Secure-24 competitively oﬀers ﬂexible IT Service Management (ITSM) solutions to manage most business processes, including Sales, Human Resource, IT, Purchasing and other business processes.
Beyond Traditional ITSM
We enable customers to utilize a platform with robust architecture, creating a single system of record for automating business processes and service delivery. Secure-24 solutions enhance legacy service desks and ticketing systems beyond IT and manage additional processes from a central pane of glass, providing users access to real-time information across the enterprise.
- Support for any user minimums or maximums
- ITIL-based support for Incident, Change and Service Requests
- Problem and Knowledge Management
Beyond Traditional ITSM Features
- IT GRC
- Sales CRM
- Content Management Database (CMDB)
- Access Control Management
- Asset Management / Purchasing
- Human Resource Management
- Quality Training
- Industry-specific Processes
Trusted ITSM Expertise
- Over 150+ customers utilizing ITSM
- Seamless helpdesk integration options
- API integrations made easily available
- Certified functional staff ready to discuss your next project
- Consolidate service management systems into a single system of record.
- Customize service solutions to meet unique operational requirements.
- Simplify, automate and standardize global service delivery processes.
- Minimize risk and optimize costs with integrated ITSM from one vendor.
- Gain insight into how your organization is performing through customer reporting dashboards.
- Speed time to delivery.