Our Commitment to Clients During COVID-19
Given the current outbreak of COVID-19 and the impact the virus is having on our clients, partners, employees, and communities, we have taken steps to deliver continuous service to our clients. We continue to take direction from global, federal, and local health officials like the World Health Organization (WHO) and the Centers for Disease Control (CDC). The underlying principle that guides us is keeping our employees and clients safe while continuing to provide the excellent services clients have come to expect from us, in a manner to help ensure your systems remain in operation without any negative impact.
As the World Health Organization (WHO) has declared COVID-19 a global pandemic, we have enacted our Business Continuity Plan (BCP) to maintain our employee health and mitigate the risk of the spread of COVID-19. Effective immediately, our employees are working remotely with access to the tools and resources to support your business. We have business continuity and emergency response plans in place to mitigate potential disruptions; and our 24×7 Integrated Operation, Network Operation, and Security Operations Centers remain in operation and ready to respond to your requests. While we have made this decision with the health and safety of our employees in mind, our clients are at the forefront of everything we do. Our commitment to you is to meet our deliverables and continue to provide world-class services. Our leadership team is continually meeting and closely monitoring the crisis to appropriately respond.
We will continue to closely monitor the situation and do all that we can to protect you and our employees and to ensure that you continue to receive the service that you have come to expect from NTT. We will advise you of service notifications through your account contacts and communication channels. If you have any questions regarding COVID-19, we request that you channel them through your Client Success Manager.
Below are helpful resources for the U.S. Center for Disease Control and the World Health Organization: