Support Supervisor
Position Overview
- Responsible for policy enforcement
- Responsible for improving the environment
- Responsible for report generation
- Responsible for scheduling and time tracking
- Responsible for handling escalating issues
Essential Job Functions
- Schedule generation
- Enforcement of time tracking
- Enforcement of support guideline standards
- Process delinquent requests reports
- Process all task closed reports
- Generate IM and Queuemetrics reports
- Identify operational improvements
- Monitor phone queues
- Monitor ticket queues
- Monitor Nagios queues
- Ticket evaluations
- Call evaluations
Non-essential Job Functions
- Additional languages
Requirements
- Available at least 40 hours a week
- Available for on call rotation
- Commitment to excellence
- Excellent customer service skills
- Willingness to take responsibility to ensure issues are resolved
- Team player
- Critical thinking skills
- Professional customer service skills
- Excellent phone etiquette
- Excellent email etiquette
Other Skills/Abilities
- Driver’s license
Any and all potential candidates must comply with the Secure-24 Code of Conduct and Ethics Policy.
Apply Now
To apply for this job, please send us your resume and references to jobs@secure-24.com.
