Service Desk Technician
Position Overview
- Receiving end user calls
- Keeping customers informed on a request status and progress
- Gathering a precise description of issues which include a description of the symptoms, what the goal is, how to duplicate the issue, and any troubleshooting steps taken so far
- Making an initial assessment of issues, attempting to resolve them yourself or referring them to someone who can
- Opportunity to advance within the company
Essential Job Functions
- Receiving end user calls
- Keeping customers informed on request status and progress
- Incident categorization
- Incident severity determination
- Ticket routing
- Incident escalation
- Incident resolution
Non-essential Job Functions
- Troubleshooting linux issues
- Troubleshooting database issues
- Troubleshooting network issues
Requirements
- Available at least 16 hours a week, full time available
- Excellent customer service skills
- Commitment to excellence
- Willingness to take responsibility to ensure issues are resolved
- Willingness to learn
- Self motivated
- Able to work in a team environment
- Attention to detail
Other Skills/Abilities
- Respectable typist
Any and all potential candidates must comply with the Secure-24 Code of Conduct and Ethics Policy.
Apply Now
To apply for this job, please contact Secure-24 at jobs@secure-24.com with your resume and a list of references.
