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Managed Hosting /

Monitor & Manage

Expert Management and Monitoring of Your Critical Applications

The key to a successful hosting project is system availability. With Secure-24, your IT staff is free to focus on functional performance and other business-critical strategic activities because we alleviate the day-to-day operational worries associated with keeping your environment available. Our best-in-class system monitoring tools can detect performance issues and prevent problems before business operations are impacted. With Secure-24 you do not need to hire, train, and manage a dedicated staff to monitor your mission-critical systems—we do it for you.

OS Management

Operating system management is critical to application availability and ensuring that your system is functioning at its optimal level. Secure-24 has a team of technical experts whose sole focus is managing the operating systems that power your business processes, which means that your IT staff can focus on strategic projects, rather than day-to-day OS management. Our expertise in OS management increases productivity and decreases business risk.

Features:

  • Expert, full-level support, and day-to-day management of operating systems
  • Proactive administration, management, monitoring, reporting, and support
  • Support for diverse operating systems: AIX,OS400, HP/UX, Linux (Red Hat), Microsoft Windows and VMware (ESX)
  • Patch management to cluster and partition management
  • Support for production and non-production environments

Benefits:

  • Ensure operating system is updated and optimized for your environment
  • Reduce—or eliminate—need for IT OS staff
  • Decrease business risks associated with OS
  • System Monitoring

Secure-24 understands the critical nature of system monitoring, and has designed processes and procedures that focus on detecting potential capacity and performance problems before they occur. We then take immediate action to prevent and resolve problems that could impact your business, using responsive escalation and notification procedures. We track databases, servers, email, operating systems, applications, and web sites—every component of your system.

Your system availability impacts your reputation—with Secure-24, our proactive process of preventing problems before they occur helps to avoid outages, system slowdowns, and malfunctions in your information systems that can cause negative perceptions of your business. We maximize system performance and availability—and minimize worry.

Features:

  • Track the performance of every IT component in your system
  • Proactive testing of websites, applications, and appliances
  • Notification of performance issues
  • Proactively diagnose and correct capacity and performance issues
  • Responsive team of IT experts working 24/7
  • Escalation procedures designed to resolve issues without delay
  • Custom service-level arrangements to meet your highly complex monitoring needs

Benefits:

  • Help avoid outages, downtime, and system slowdowns
  • Ensure the highest levels of availability for your systems
  • Keep IT resources operating at peak efficiency
  • Keep business processes operating smoothly
  • Database Management

Enterprise systems often run without a hitch, but when you do need help, you need highly trained and experienced professionals who know your system inside-and-out. Secure-24 has a pool of highly trained DBAs who can assess your environment and recommend improvements. Our approach anticipates future needs to meet expected growth.

Features:

  • Database administration, performance tuning, backup, and clustering service
  • Timely and consistent review of your DB environment
  • 24/7/365 monitoring and administration
  • 24/7 availability of a pool of highly trained resources
  • Environment assessment and improvements recommendations
  • Anticipates future needs to meet expected growth

Benefits:

  • Access to an entire team of highly experienced DBAs
  • Pay only for services you need
  • Reduce hiring and training costs
  • Consistent and reasonable costs that can be budgeted each year
  • Customer Portal

Secure-24 developed a Customer Portal to provide complete transparency and allow customers to monitor all aspects of their environment in real time. We can customize the portal to meet specific customer requirements, and we are constantly adding new features based on customer requests. All of our customers benefit from these enhancements and the ability to view reliability and performance metrics for their entire architecture.

 

To learn more about how Secure-24 solutions can help your organization meet compliance mandates, manage governance, and mitigate risk, we invite you to Contact Us or call us today at 800-332-0076.