S24 Managed Network ServicesA Single Point-of-Contact & Responsibility

You have 45 nodes, in 14 countries, and have engaged a carrier to provide an MPLS cloud for your WAN. Now you are finding that the complexity and cost of monitoring, troubleshooting, and managing the performance of your WAN are tying up a lot of resources. Resources that could be focused on your core business.

Secure-24's Managed Network Services provide you with a single-point of contact to fully manage your existing or future WAN. From network design and carrier negotiations through day-to-day management, we provide a detailed suite of services tailored to meet your corporate strategy and future growth.

Acting as your first point of contact and advocate for all of your WAN issues, Secure-24 provides overlay services including 24/7 monitoring and alarming, proactive notification of network issues, ITIL based incident ticketing and a secure web portal with real-time visibility of network performance. Trend reporting, ticket history and current ticket status are easily accessed through the portal. Availability of this historical data is invaluable for carrier dispute resolution
and contract negotiations.

Scheduled monthly health checks utilize a NetFlow toolset to monitor network health, pre-failure and failure issues, QoS application specific tuning for bandwidth allocation and optimal performance. An inventory and assessment review can help identify ways to increase productivity and lower network costs.

S24 Managed Voice and Data Network Services