IT Innovation. Business Value.
Managed Hosting /

Customer Portal

Real-Time 24/7 Monitoring and Visibility

When you make the decision to outsource, one key concern is the lack of physical access to your data and infrastructure.

Although you may no longer have access to your physical infrastructure, Secure-24 believes in providing total system transparency and developed the Customer Portal to enable customers to view reliability and performance metrics for their entire architecture.

The Customer Portal provides both an executive view and a detailed view of technical statistics and information.  You can use the portal to:

  • Open incident tickets
  • Track ticket status
  • View complete ticket history
  • View detailed system performance metrics
  • Generate reports
  • Monitor capacity
  • View real-time device status information
  • The portal was built by Secure-24, so we can customize it to meet specific customer requirements; for example, we can establish custom alarming for your specific environment.  The portal is not a static product—we are constantly adding new features based on customer requests, and all of our customers benefit from these enhancements as we grow the portal’s capabilities.

     

     

    For more information on how Secure-24 can help you reduce IT costs and gain agility, Contact Us or call us at 800-332-0076.