Careers at Secure-24Service Desk Technician

Position Overview

• Receiving end user calls
• Keeping customers informed on a request status and progress
• Gathering a precise description of issues which include a description of the symptoms, what the goal is, how to duplicate the issue, and any troubleshooting steps taken so far
• Making an initial assessment of issues, attempting to resolve them yourself or referring them to someone who can
• Opportunity to advance within the company

Essential Job Functions

• Receiving end user calls
• Keeping customers informed on request status and progress
• Incident categorization
• Incident severity determination
• Ticket routing
• Incident escalation
• Incident resolution

Non-essential Job Functions

• Troubleshooting linux issues
• Troubleshooting database issues
• Troubleshooting network issues

Requirements

• Available at least 16 hours a week, full time available
• Excellent customer service skills
• Commitment to excellence
• Willingness to take responsibility to ensure issues are resolved
• Willingness to learn
• Self motivated
• Able to work in a team environment
• Attention to detail

Other Skills/Abilities

• Respectable typist

Apply Now

To apply for this job, please contact Secure-24 at jobs@secure-24.com with your resume and a list of references.