Careers at Secure-24Technical Account Specialist

Position Overview

Manage Technical Support operations and personnel, lead future development, enhancements and maintenance of call management/tracking systems and operating procedures.

Essential Functions

• Manage and supervise the daily activities of the Technical Support function, to include training, coaching, organizing, planning, and staffing operations
• Coordinate the development and review of service level agreements with other areas at Secure-24, Inc. to continually increase customer satisfaction
• Maintain liaison with all Secure-24’s division operations and services to keep abreast of policy and procedural changes; develop and review procedures for Technical Support operating/procedure manuals
• Direct system and operations support relative to the maintenance and enhancement of Technical Support operating systems; serve as a liaison to outside vendor of operational systems
• Observe and measure organizational performance against customer requirements and recommend modifications to existing systems or development of new systems and Secure-24 support services
• Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions
• Perform other related duties incidental to the work described herein

Qualifications

• Requires a 4 year degree and 2-4 years relevant experience, or equivalent
• Outstanding communication skills
• Ability to manage and motivate staff
• Technical Skills required: Windows 2003, Windows XP, TCP/IP, SMTP, SNMP, Microsoft Office
• Analytic ability to diagnose problems and ability to work independently to correct the difficulties
  

Apply Now

To apply for this job, please send us your resume and references to hr@secure-24.com. Please include the job title in the subject line.