Careers at Secure-24Support Supervisor

Position Overview

• Responsible for policy enforcement
• Responsible for improving the environment
• Responsible for report generation
• Responsible for scheduling and time tracking
• Responsible for handling escalating issues
  

Essential Job Functions

• Schedule generation
• Enforcement of time tracking
• Enforcement of support guideline standards
• Process delinquent requests reports
• Process all task closed reports
• Generate IM and Queuemetrics reports
• Identify operational improvements
• Monitor phone queues
• Monitor ticket queues
• Monitor Nagios queues
• Ticket evaluations
• Call evaluations
  

Non-essential Job Functions

• Additional languages

Requirements

• Available at least 40 hours a week
• Available for on call rotation
• Commitment to excellence
• Excellent customer service skills
• Willingness to take responsibility to ensure issues are resolved
• Team player
• Critical thinking skills
• Professional customer service skills
• Excellent phone etiquette
• Excellent email etiquette

Other Skills/Abilities

• Driver's license
  

Apply Now

To apply for this job, please send us your resume and references to hr@secure-24.com. Please include the job title in the subject line.